What are the delivery charges?
Delivery charge varies with each bill value.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our delivery partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some delivery partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Products generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product's availability with the store
- The destination to which you want the order shipped to and location of the Store.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on MastBazaar?
There are NO hidden charges when you make a purchase on Flipkart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged.
Products does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
Whether the products ship to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
- At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of delivery partner servicing your location to accept cash as payment at the time of delivery.
Our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Does MastBazaar deliver internationally?
As of now, MastBazaar doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in Chennai, India.